Unfortunately, with worldwide demands, experts and trainers cannot be everywhere at once.
For companies that sell complex medical devices, it is critical that the end users- generally doctors, nurses, and clinicians- be well educated on the devices they buy. For your medical device buyers, excellent customer service means quality training and expert advice are available when they need it. Many physicians request medical device training and certification before performing new procedures or using products they are unfamiliar with. Conversely, many medical companies insist on physician training prior to first-use in order to mitigate their own liability. Unfortunately, with worldwide demands, your experts and trainers cannot be everywhere at once.
Now, instead of waiting for your medical device sales reps to schedule and deliver an in-service training class, your customers can go online to your StarCast Physician Training Portal and immediately access the specific elearning training courses and documents they need on your products. The StarCast Physician Training Portal is specifically tailored for physicians who need quick and easy online access to a library of resources on the products they have purchased from you or are considering. Instantly alert them to new products and updates, or provide them with a solid foundation of device knowledge before your experts arrive for training. Your customers will thank you and so will your sales reps, who will be able to spend less time training and more time selling your medical devices.
Medical companies that provide quality online medical device training for their products are trusted by the physicians who buy from them. Online physician training drastically improves your company’s perception within the marketplace and leads to increased sales. Given the competitive nature of the medical device industry, this online training can be essential for differentiating your company from the rest of the field.
StarCast’s Physician Training Portal gives your physicians and nurses the expert advice and instruction they need to feel comfortable using your medical devices. An online catalog of training courses will give them the ability to grasp the basic concepts before a visit from your experts or before a trip to your training facility. In addition, online refresher training courses will keep them current on the latest upgrades to your medical devices and the latest procedural advancements related to the products they have purchased. All of this knowledge is available to them instantly, online, 24/7, from anywhere in the world. They can train online at their own pace and review the material as often as they like.
In the case of high-dollar capital equipment, making device training available on the web can help speed the sales process when your customer recognizes that training is available immediately, and not dependent on a sales rep's time. If they hand you the PO today, you might not be able to ship immediately, but you can deliver the product training instantly.